Transition Methodology

At 1857 KPO services we follow strict quality measures. We work on risk minimization for clients who are wishing to move business processes offshore. Whether the risks involve security, quality, or timeliness of delivery, we provide maximum client satisfaction. From the beginning of a project, we assign onshore and offshore engagement managers to ensure success. The objective of risk management is to identify risk conditions and track them during the entire lifecycle of the project. In a world where excellence in execution is the key to success, We have proven track record of world-class delivery.

Our Facility and Infrastructure

  • 1857 KOP Global Delivery Centre, Located at Delhi, India
  • 24X7 Tech Support for All Processes
  • Internet Lease Line’s from Multiple ISP’s for Redundancy
  • 100% Power Back up
  • CCTV Enabled 24×7 Security
  • Secured & Rule Based Bio Metric Access
  • Comprehensive Business Contingency Plan in Place
Our Process:

1. Assessment of opportunity

  • Understanding clients requirements and business process
  • Identification of controls
  • Assessment of controls
  • Identifying the weakness

2. Analytical procedures

  • Documenting the strategies, policies and procedures involved.
  • Working on weakness in SOPs.
  • Prepare whole new set of SOPs.
  • Identify cost centres

3. Transition management

  • Developing and running the Pivot plan
  • Documenting the changes involved
  • Assessing clients requirements
  • Clients acceptance

4. Regular testing and improvement

  • Time to time assessment of process
  • Work on Updraging the system with latest technology
  • Followup with clients for further change in requirements.

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